VeraVia Enhanced Health & Safety Protocols

Our top priority for welcoming guests and our VeraVia team members back is to do it safely and to ensure the highest care for all. As we welcome you back, you can have peace of mind knowing we are taking all necessary precautionary measures to maintain a safe environment for all. We are committed to adhering to the latest recommended guidelines from the World Health Organization (WHO) and the Centers for Disease Control (CDC), the State of California, California Department of Public Health (CDPH), and other local government agencies and we will continue to monitor and update our safety guidelines as needed.

The Park Hyatt Aviara Resort, where VeraVia is located, has implemented Hyatt’s Global Care & Cleanliness Commitment policy. In addition to our own rigorous safety protocols, VeraVia is also coordinating and following the Park Hyatt Aviara Resort’s Global Care & Cleanliness Commitment policy. You can read more details here.

As an extension of the resort’s Forbes Five Star evaluation, we are proud to share that Park Hyatt Aviara is among the first hotels and resorts in the world to become Sharecare Health Security VERIFIED® with a Forbes Inspector.

VeraVia has always placed a strong emphasis on providing a healthy environment where you can feel safe, stress-free, and confident that our team has your best interest and wellbeing always at the forefront of our mind. That hasn’t changed.

*We will continue to monitor all the latest mandates and guidance from the State of California, the CDC, and San Diego County and will update our policies as needed.

As of June 15, 2021, the Governor of California terminated the executive orders that put into place the Stay Home Order and the Blueprint for a Safer Economy. He also phased out the vast majority of executive actions put in place since March 2020 as part of the pandemic response, leaving a subset of provisions that facilitate the ongoing recovery.

The new public health order effective June 15, 2021 supersedes all prior health orders. The order has limited restrictions, only related to masking and mega-events, as well as settings serving children and youth pending an expected update to the K-12 schools guidance by the Centers for Disease Control and Prevention (none of which apply to VeraVia).

Restrictions that ended on June 15, 2021 include:

• Physical distancing
• Capacity limits on businesses
• County tier system

To ensure a safe environment for all these are the enhanced cleanliness and wellbeing measures that you will see and experience:

General Information:

• During our temporary closure the Park Hyatt Aviara underwent a complete resort-wide $50M renovation and transformation. All room accommodations and all other resort spaces have been completely redesigned with all new finishes and furniture, including our private VeraVia spaces. Guests will benefit from staying in a resort that is essentially brand new, the highest level of cleanliness possible.
• In addition, prior to reopening all spaces were thoroughly deep cleaned and disinfected.
• Our wellness program has always been designed as a boutique experience limited to no more than 10 guests per week. Our limited guest numbers provide an extra level of safety for our guests and staff.

Health Guidelines:

• Guest Health Screening: We will pre-screen to qualify guests at the time when they make their reservation. Anyone experiencing Covid-19-like symptoms will be required to book their reservation 4 weeks after they are symptom free. We will then check in with each guest 3-5 days before their arrival to ensure they are symptom free and have not been in contact with anyone that has tested positive for Covid-19. On arrival we will monitor temperatures of all incoming guests. Anyone with a temperature of 100.4 or higher will be assisted in rescheduling their stay. We will continue to monitor guests health symptoms daily.
• Temperature and Wellbeing Checks: We have trained our staff to self-check themselves before arriving to VeraVia each day to make sure they do not have any symptoms. Colleagues and guests who are showing signs of COVID-19 and/or colleagues with a fever of 100.4 F (38 C) or greater will be advised to contact their healthcare provider.
• Face Masks: VeraVia Staff and Hotel Colleagues who are not vaccinated are still required to wear face masks indoors and outdoors. Colleagues are asked to wear face covering while in-doors where socially distancing is not possible, or between destinations in-doors (this applies whether vaccinated or not). Guests who are unvaccinated are required to wear face masks or coverings in hotel indoor public areas, as well as outdoors where social distancing is not feasible.
  • *Note: Starting on December 15, 2021, the State of CA issued a temporary mask mandate requiring all persons (regardless of vaccination status) to wear face masks indoors.
• Workshops and Individual Consults: Per the most recent guidelines, there are no requirements for social distancing or limitations on indoor capacity for these program components.
• Cleaning and Sanitizing: We regularly clean all spaces and fitness equipment using products that meet CDC and EPA standards. Areas will be cleaned and sanitized before and after each scheduled class or activity. High traffic areas will be cleaned and sanitized regularly every hour including doorknobs, light switches, and other surfaces.
• Hand Sanitizers: No touch hand sanitizers are located throughout the resort. Our staff can provide our guests personal hand sanitizers as requested.

Hyatt Global Care & Cleanliness Commitment: Hyatt’s Global Care & Cleanliness Commitment builds on their existing rigorous safety and cleanliness protocols and includes:

• • GBAC STAR^TM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels.
  • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training.
  • Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.

As we welcome you back, you can have peace of mind knowing we are taking precautionary measures in an effort to maintain a safe environment for our guests, customers and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience throughout the resort:

• • Cleaning & Sanitization: We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms, as well as the surfaces and equipment in our gyms and spas. Cleaning and sanitization includes the use of hospital-grade disinfectants as well as exploring and testing the use of electrostatic sprayers. We are also implementing enhanced cleaning protocols for guestrooms, including the removal of high-touch items and minimizing the number of times our hotel teams enter guestrooms.
  • Temperature & Wellbeing Checks: All colleagues are required to have a body temperature check each time they enter a hotel. Hyatt hotels are conducting guest temperature checks in compliance with local requirements or in light of community spread of COVID-19 in the hotel’s area. We are also asking colleagues and guests to conduct wellbeing checks prior to arriving to the hotel. Colleagues and guests who are showing signs of COVID-19 and/or colleagues with a fever of 100.4 F (38 C) or greater will be advised to contact their healthcare provider.
  • Hand Hygiene & Social Distancing: Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout. Social distancing measures are strongly encouraged in hotel public areas such as elevators, fitness centers, airport shuttles and more, while many hotels are placing protective shields at the front desk and grab-and-go markets.
  • Masks & Gloves: Guests who are unvaccinated are required to wear face masks or coverings in hotel indoor public areas, as well as outdoors where social distancing is not feasible (with some limited exceptions). Fully vaccinated colleagues, who choose to voluntarily attest that they have been fully vaccinated, are not required to wear face masks. Hotel colleagues who are not vaccinated are still required to wear face masks indoors and outdoors.
    • *Note: Starting on December 15, 2021, the State of CA issued a temporary mask mandate requiring all persons (regardless of vaccination status) to wear face masks indoors.
  • Food Safety Protocols: Our teams are implementing precautionary measures starting with food preparation to set-up and service, and enhancing food safety and hygiene protocols for restaurants, room service, and group meetings and events. We are frequently disinfecting kitchen surfaces, and colleagues are wearing masks and gloves when plating and serving made-to-order dishes. We have temporarily shifted many restaurants with a buffet offering to à-la-carte menus and made-to-order options.